1plus Privacy Policy – Your Data, Protected Every Step

When you register and use the 1plus platform, we collect the personal information necessary to operate your account and provide a safe, personalised experience. This includes your full name, date of birth, email address, and contact number provided during registration.We also collect payment-related details such as your preferred deposit method, transaction history, and withdrawal records — though full card or e-wallet credentials are never stored directly on our servers. For identity verification purposes, we may request a government-issued ID or other supporting documents, which is a standard requirement for licensed online gaming platforms operating in the Philippines. When you browse and interact with the 1plus platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious access attempts, prevent fraud, and ensure the platform runs smoothly on every Filipino player's device. We may also collect communications you send to our support team so we can resolve your concerns accurately and improve our service quality over time.

The personal data we collect from Filipino players is used solely to deliver and improve the 1plus platform experience. Your registration details are used to verify your identity, maintain your account, and ensure only eligible players aged 21 and above can access the platform. Transaction data is used to process your deposits and withdrawals accurately and on time, including through local PHP payment methods like GCash and Maya. Technical data helps us monitor platform performance, fix bugs, prevent unauthorised access, and comply with our legal obligations under applicable Philippine law. We may also use your contact details to send you account-related notifications — such as deposit confirmations, withdrawal updates, or important changes to our Terms and Conditions — but we will only send promotional messages if you have opted in to receive them. We never use your data to make automated decisions that have a legal or similarly significant impact on you without your knowledge or consent.

1plus does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We share your data only where strictly necessary to operate the platform: this includes identity verification providers who help us confirm your age and eligibility, and payment processors who handle your PHP deposits and withdrawals securely. In limited circumstances, we may be required to share information with regulatory bodies, law enforcement agencies, or other government authorities in the Philippines where we are legally compelled to do so. Any third-party service providers we work with are contractually required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection legislation. We do not share your data with other online gaming operators or advertisers, and we will never disclose your personal details to other players on the platform. All data-sharing arrangements are reviewed regularly to ensure they remain lawful, proportionate, and necessary.

We apply industry-standard technical and organisational security measures to protect the personal information of every 1plus member against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using SSL/TLS technology, which is the same level of protection used by major financial institutions operating in the Philippines. Access to personal data within our organisation is strictly limited to staff members who have a genuine operational need to view it, and all such access is logged and audited. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations without undue delay. You can further protect your own account by choosing a strong, unique password and never sharing your login credentials with anyone else.

As a registered member of 1plus, you have clear rights over the personal data we hold about you, in line with applicable Philippine data protection law. You have the right to access a copy of the personal information we hold, to request corrections where any details are inaccurate or out of date, and to request the deletion of your data in circumstances where we no longer have a lawful basis to hold it. You may also object to certain types of data processing or request that we restrict how we use your information while a dispute is being resolved. If you have opted in to receive promotional communications, you can withdraw that consent at any time by updating your account preferences or contacting our support team. To exercise any of these rights, please reach out to us through our support channels and we will respond within a reasonable timeframe in accordance with our legal obligations. More information about your account options is available on the FAQ page.

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations in the Philippines. Account information is kept for the duration of your membership with 1plus, and for a defined period after account closure to comply with anti-money laundering, responsible gaming, and tax record-keeping requirements. Transaction and payment records are retained for the period mandated by Philippine financial regulations and our licensing obligations. Technical logs are kept for a shorter rolling period sufficient for security monitoring and fraud investigation purposes. Once the relevant retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about specific retention periods, you are welcome to contact our support team for further details.

The 1plus platform uses cookies and similar tracking technologies to make your browsing experience smoother, more personalised, and more secure. Essential cookies are required for the platform to function correctly — they keep you logged in, remember your language preferences, and protect against cross-site request forgery attacks. We also use performance cookies to understand how players navigate the platform so we can improve page speed, fix errors, and optimise the mobile experience for Filipino users. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the platform. We do not use third-party advertising cookies or tracking pixels that report your behaviour to external ad networks. Our cookie practices are reviewed regularly to ensure they remain proportionate and clearly communicated to every member who visits the platform.

1plus may update this Privacy Policy from time to time to reflect changes in our platform, data practices, or applicable Philippine law and regulations. When we make material changes, we will publish the revised policy on this page with an updated effective date, and we may notify registered members via their contact details on record where the changes are significant. We encourage you to review this page periodically so you always know how your data is being used and protected. Your continued use of the 1plus platform after an updated policy is published constitutes your acceptance of the changes. If you do not agree with any updates to this policy, you may request account closure at any time by contacting our support team. The current version of this Privacy Policy applies to all Filipino players registered on the platform.